Chat with Clients

Chat with Client before Applying

You can initiate a chat with the client before applying to a job if you want to ask more information and getting more details about the job posted.

  1. Go to Find a Job menu, and select the job you are interested in
  2. Tap the Ask a Question button
  3. System will show a chat thread between you and the client, where you can start a discussion
  4. If you want to follow-up the discussion by applying to fill the helper position for this job, click Apply to Job button located in the chat window.

Please note that sharing address and contact details aren’t allowed before booking to help keep a safe and secure environment for all.
Location details will be discoverable by the helper only once the client has tapped 'Book helper' and confirmed the arrangement. 

Chat with Client after Booking

  1. You can initiate a chat:
    If you have chatted with the client previously, go to Chats menu
    If not, go to Bookings, and click the session(s) scheduled with the client
  2. On the session detail screen, find the Chat icon on the top right area of your screen
  3. System will bring you to the chat thread between you and the client, where you can have your discussion

    Note: Quick actions such as Skip a Session and Adjust session are easily accessible through the chat window

Chat with Villey Customer Support

  1. Go to Chats menu
  2. Click on Villey Support at the top area of your screen
  3. System will open a chat thread between you and our Support Team. We are a very hands-on team and more than happy to help you with any questions or concerns. 

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