Frequently Asked Questions

What does Villey do?

How is Villey different from other support platforms?

Who can use Villey?

Is it safe to use Villey?

What services can I engage using Villey?

Do I need a Police Check and Working With Children Check, or any qualifications?

How much does it cost to use Villey?

What fees are involved in using Villey?

Why are there fees?

Do I need to pay tax on what I earn through Villey?

Do I need an ABN?

How do I sign up to Villey?

Can I switch between being a helper and a client?

What if a client or helper suggests making payment by cash or direct bank transfer, to avoid Villey fees?

Does signing up as a helper make me an employee of Villey?

When will I be paid?

Can I use an old National Police Check?

Can I use government funding or employment benefits to pay for services on Villey?

How does payment work?

I own / work for an organisation, can I use Villey?

I’m a helper, what should I wear? Is there a uniform?

I’m a client, how do I post a job?

What happens if I need to cancel?

What is the Cancellation or Refund Policy?

What is the difference between a one-off or recurring appointment?

Can a helper adjust their rates once they have set them in their profile?

What happens if I am running late?

Can I delete my Villey account?